Refund Policy

Last updated: September 2026

Thank you for shopping at Mintaro. We want to make sure you are completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by a receipt or proof of purchase

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Non-Refundable Items

The following items are non-refundable:

• Sale or clearance items
• Gift cards
• Downloadable or digital products
• Items that have been used, damaged, or altered after delivery

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no extra cost.

How to Request a Return

To start a return, please contact our support team at support@Mintaro.store with:

• Your order number
• Description of the issue
• Photos (if the item is damaged or defective)

Our team will respond within 1–2 business days with further instructions.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@Mintaro.store.